Return Policy
At Mahi Blings, we want you to feel completely confident and delighted with your jewellery purchase. If a selected creation does not coordinate perfectly with your styling layers or meet your aesthetic standards, we provide a structured, hassle-free exchange and return registry.
1. 30-Day Doorstep Exchange Registry
We offer a complimentary 30-day exchange window starting from the exact day of package delivery. Patrons can request:
- An alternative size of the same design (e.g. ring sizing adjust).
- A different plating finish (champagne gold vs sterling silver).
- A transfer of store credits to purchase a piece from another collection entirely.
2. Craft Condition & Return Eligibility
To qualify for a valid exchange or return, the piece must satisfy our strict quality assurance parameters:
- The jewellery must be entirely unworn, clean, and show zero signs of wear, surface scratches, or metal stress marks.
- It must be returned inside its original velvet-cushioned casket, along with outer packaging boxes, authenticity certificates, warranty cards, and the invoice.
- Items received in damaged or altered condition will be returned to the customer, and the exchange request will be cancelled.
3. Custom & Personalized Items Excluded
Please note that custom-made orders, pieces with personalized engraving, and items purchased during final clearance sales are created/sold on a final basis and are not eligible for exchange or return, unless they arrive damaged or defective.
4. Initiating an Exchange Request
To initiate a return or exchange:
- Log into your customer dashboard and click "Request Exchange" next to the order record, or email our concierge team at exchanges@mahiblings.com.
- Provide your Order ID, clear photographs of the piece showing its unworn condition, and specify the item you wish to receive in exchange.
- Our team will verify the request and schedule our logistics partner to perform the doorstep reverse pickup within 2-3 business days.
